Originally Posted by
kcdude
How do I ask for compensation? Is it too late now that I checked out or can I still reach out to the hotel?
I think it has to be done before you check out. Some have reported (not at this property but others) that when they ask for the guarantee their requested room type suddenly becomes available. If you encounter the problem again, it might be good to have the benefits page printed out so that you can point to it as back-up documentation.
Cheers.