I cannot believe it's only the lack of extraordinary work(ers) that could cause such a chaos. I am in Italy now and I will go to catch a friend that will arrive from NRT in FCO at 7 pm, later today. It will be a problem for him too, I think... by the way, could anyone suggest what's the best practice to do in these cases? He will have to ask for the PRI module at the baggage claim office and...? I don't think we will have time to wait for the baggages there, as we will be in Tuscany for dinner....