BA advice to TA's is :
Route Affected
British Airways operated flights between London Heathrow (LHR) and
FNA (Freetown, Sierra Leone)
ROB (Monrovia, Liberia)
Tickets issued by 4 August 2014
Ticket Travel dates up to and including 31-Aug-14
Rebooking Allowance 1
Rebook on to British Airways operated flights between LHR and FNA or ROB
up to and including 30 September 2014
If the same class is not available then the lowest class in the same cabin may be booked
Rebooking Allowance 2
Rebook on to British Airways operated flights between LHR and FNA or ROB
from 1 October 2014 until validity expiry date on the ticket, into the same class as the original flight
Origin/Destination/Stopover changes Yes - Change of gateway allowed
Rebook onto British Airways operated flights between London LHR and
LOS (Lagos)
ABV (Abuja)
ACC (Accra)
NBO (Nairobi)
Rebook onto the next available flight as close to the original departure date as possible
If the same class is not available then the lowest class in the same cabin may be booked
Note: As per 'standard' Conditions of Carriage Guidelines, please advise the customer that onward travel between the alternative gateway and original destination will be at the customer's own expense.
Customers may also use the value of their ticket towards the purchase of a new ticket to an alternative destination
Refunds Allowed Yes
Rebooking onto other airlines
We are in contact with other airlines to see if they may be able to offer assistance to BA customers. We will update these guidelines as and when agreed.