Originally Posted by
nerdbirdsjc
For years, the AFA has told legacy United flight attendants to downplay the service aspects of their jobs whenever tensions with management heat up.
Originally Posted by
NJFlyer42
I know one UA million miler who stopped flying UA primarily because of FA attitude.
This has been going on at United, on and off, at least since the ESOP around 1994. Shame on those who blame this bit of United's failure on CO management. The toxic labor climate at UA was around long before Smisek and it will be around long after he's ushered out.