Old Jul 31, 14, 7:05 pm
  #116  
mile ho
 
Join Date: May 2007
Location: DFW
Programs: WN A+, AA, HYATT DIAMOND, SPG
Posts: 985
I have nothing but good things to say about their BRG program. Just did another. Got a call within 2 hours approving the BRG from Travelocity and I also asked them to send me an email to confirm that. They did that within 15 minutes.

NOTE: always ask for a confirmation email follow-up. If you have trouble down the road you have it in writing. I also made a screenshot and when they sent the first email confirming that they were investigating my claim, I attached it and sent it in. Don't know that it helped but I know it didn't hurt.

Over the last few years I've done several of these without any trouble.
mile ho is offline