I will post a more detailed review in my blog later, but in a nutshell:
2 night reward stay
Staff was friendly and really tried to make an impression, all rooms appear to have turndown service. Check-in and check-out both rather slow.
Standard room is fairly small, if travelling with some luggage there is very limited storage area. Room's "peekabo" for bathroom was broken, window could only be kept open by improvising and putting a metal bar under it (it's one to be lifted, and very heavy). All rooms appear to have an Illy coffee machine + kettle.
Pool is fine, pool area not too inviting however for sticking around, the fitness area appears to have been only patched up and not fully renovated for art'otel.
Breakfast is fine, but not the full spread of a usual hotel breakfast. A full English or Porridge can be ordered as a hot item, rest is from the buffet. Quality is good though.
Cocktail bar is well visited even during week and staff attentive, drinks also good
Would I return: Not on a cash rate for sure, and even have doubts around how sensible a reward stay is at this property. For similar value I can find better properties.
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Club Carlson (Gold) stuff:
Upgrade: Nada.
Welcome present: A plastic toy and written note + water.
F&B discount: only when at least one item on bill is food