Having the same issue (account gone) since last night, called 1K line and I don't exist there. After getting a rep saying of "database maintenance" and try half an hour later and still no go I contacted 1Kvoice and got the following answer:
We are currently experiencing an unusual computer malfunction. It is only affecting a few accounts, but we just checked and yours is one of them. Our technicians are working feverishly and we hope to have the problem repaired soon. Thank you in advance for your patience.