Originally Posted by Akulashark

Yesterday I was flying out of ORD and I walked up to my gate a few minutes before boarding. No GA. Ug, I hate that. Now what???

I walk over to the neighboring gate and said "do you know what's up with this flight?" "Not sure, I think its delayed."

Board says on schedule. Status online says on schedule.

11 minutes later, the GA appears.

I said "Why doesn't United staff the gate such that when there is a delay there is someone to answer questions?"

"Why don't you ask Smisek that." was the response.

Good, customer driven, airlines like to keep people informed. Since the status stayed "on Schedule" until well after departure time and we hadn't boarded, no alerts were sent out.

So I asked Smisek and got a phone call this morning, they blamed the UX carrier. Obviously confusion about a flight status isn't something anyone cares about.