Old Jul 14, 14, 2:52 pm
  #13  
fredandgingermad
 
Join Date: Mar 2011
Location: Cambridge, England
Programs: BA, VS, Le Club Accor Gold
Posts: 1,201
My daughter's bag suffered a similar fate between leaving LHR and arriving in NRT, we were on CX who after some debate offered a replacement suitcase to replace the ruined one (such luck at having two compartments, fortune was onside there as clothes were on the undamaged side) and the offer of money of the value of replacement suitcase (which i picked up from HND on departure) if CX can do that I don't see why any other airline can't
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