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Thread: SLC Call Center To Close
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Old Jul 14, 2014, 6:54 am
  #8  
MatthewLAX
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Originally Posted by channa
SLC was, by far, the best of the legacy CO call centers.

So it's not surprising to see this closing in the airline's quest for mediocrity.

Like on time, perhaps there are diminishing returns in customer sat. scores that are too high.
Then HNL would have closed long ago.

I do like SLC agents, generally.
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