Maybe you should go to this site to contact CBP:
L2F2LzEvdGltZS8xNDA1MjkwNDE4L3NpZC9QWnlKOGRabA
May not help but if your application is still pending after 72 hours + your card is charged $14 (they charge $4 if it's not approved, $14 if it's approved), then you might want to contact them.