Baggage Delay LAX>LHR>BCN No response Yet!
For my first trip to Europe, I decided we fly BA because of their plane (A380) and their flight service. Well, what a nightmare experience with British Airway 6/23 LAX>LHR>BCN. Our 2 luggage & stroller never arrived on our connection flight from LAX>LHR>BCN. So, I filed missing luggage with their CSR at the counter in BCN on 6/24th. Well our luggage got to BCN on evening flight but didn't get them until 3pm the next day. The stroller was still in LHR and wasn't going to be delivered to our hotel until next evening. For 2 days in Barcelona, we couldn't do anything without a stroller because of our 4yr old daughter. Lucky we came few days before our cruise!!! Worst part was I could not get through with their Europe CS phone # and when I got on the phone with USA CSR, they told me that they could not do anything but only Europe CS!!!!! We had to purchase a new stroller because our stroller was slightly damaged.
Even making worst, our flight back to LAX, BA did not bring our stroller to the exit door area(terminal). We waited about 20 mins and found our stroller and 2 other strollers inside the elevator.
I have file a complaint with BA on their website, plus got hold of manager at LHR and she even filed a complaint report. Still NO reply back from BA!!!
Question, will BA compensate for our delayed bags on top of me submitting the receipt for the new stroller.
NEVER GOING TO FLY BA AGAIN!!!!!
Thxs