Originally Posted by
JBord
Good read. I think the cultural issues are critical and often overlooked as we focus on all the cutbacks and bewildering business decisions.
I would revise that to say that the cultural issues are, in part,
because of the cutbacks and bewildering business decisions. Employees are pretty much always to play ball when they know they're part of a winning team. Winning teams don't constantly play the blame game and scatter-shot course changes across the backs of their employees and customers... Cultural issues like this may not have their ultimate roots in operational problems, but the endemic existence of such problems definitely makes the cultural problems almost impossible to resolve.