Received my letter today as did my sister and my mother. It's ridiculous. Yes, they can refuse your business but on what basis. We have received 3 orders total between the 3 of us. Their computer system has some kind of problem because they keep putting my mother's and sister's orders under my name. We have tried reordering and they keep getting cancelled. I say they either provide the service or they don't. I have a call into a supervisor and I will be speaking to someone. They must of been stupid not to know that people will be doing what we're doing, so know pay the price.