Another cautionary tale...walked out of FD today $500 poorer than when I walked in, hopefully temporarily.
Was looking to do a single $500 load to Serve, swiped Serve, swiped OV, entered PIN, screen flashed 'approved', but then later said 'transaction denied/declined'. I logged in on the OV site while standing in the store and saw that the $500 was in fact drawn off the OV, but I checked Serve and the funds were not added to my account, nor did I receive the usual confirmation email.
After speaking to several mostly sympathetic employees, managers, Incomm, etc, we still were not able to resolve the matter - hoping corporate can solve it tomorrow. It seems to me that FD drew the funds but did not successfully transmit them through VR to my Serve, so they should simply refund me the money. The employees on duty at the time though said they couldn't just do that without corporate approval.
In the meantime, I'm sitting at home $500 short...not fun