Here's a horror story: Went to FD and asked to load $500 to Serve. No problem. Swiped CC just to check. No go. Said "oops" and swiped an OV. No go. Feeling bad for cashier I went to the back of the line. She rang up a cash transaction for someone but then the register wouldn't work for the next guy. Manager came and said register needed me to swipe my OV again in order to void the transaction so I did so. Then I tried to load again and was denied due to insufficient funds. Pulled out my smartphone and here's what I found:
$500 debited from OV at Family Dollar but nothing in Serve!!!!
I then spent the next 2 hours dealing with the manager and CSRs at Serve and OV. Long story short: No one really knows what happened or where the money went/is, but all are convinced it will show up on the OV card again in 30 business days. Total nightmare.