Family members arrived at GRU yesterday with only 1 out of 4 checked bags. No news today. This was following a nightmare at LHR when thousands of people missed their connections due to the French ATC strike. Everyone arriving late found no hotel rooms available and had to sleep at the airport and wait about 20 hours til the next flight. This despite a promise from BA that they had reserved a room. And the poor people who arrived late at T1 found zero BA personnel present to help them. I could go on, but what an incredible failure by BA.