Originally Posted by
JeffS
Good for Delta. I think that is a nice customer service touch.
Not sure what this has to do with United other than as a stick for the OP to beat on United.
Well, it is a competitive market in which consumers (at least presumably) have a choice.
I think this example was simply meant to highlight the perceived difference between the approach to customer service during IrrOps at DL and UA.
Maybe it was even meant as a hint.