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Thread: Checkin baggage quantity "Embargo" -- Why?, What routes?, When? [Consolidated]
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Old Jun 19, 2014, 11:43 pm
  #2  
zabes64
 
Join Date: Jan 2005
Location: Växjö, SE/Washington, DC
Programs: AA ExPlat, UA 1K (2MM)
Posts: 1,159
File a DOT complaint on behalf of your mom and wait for corporate to deal with it.

http://www.dot.gov/airconsumer/air-t...t-comment-form
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