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Old Jun 10, 14, 10:12 am
  #2  
Often1
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Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 48,063
At higher end properties, the staff keeps track of everything, including tips. That's why some people get great rooms when they come back and others get the ice machine. Or, it's why room service arrives cold and so on.
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