Originally Posted by
UA-NYC
The $misek playbook - copy the bad, ignore the good
Seriously, can they please clean house at the top already
Originally Posted by
kluau88
Even with copying the DL playbook their financial performance still lags. What are the odds SMI/J is around once this is implemented?
Ah, but the only part of the DL playbook UA copies is the negative changes. They don't copy any of the service improvements, those things that help DL retain it's customers while implementing these sorts of changes.