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Thread: National Post Coverage of how AC handled the "Blackout"
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Old Aug 16, 2003, 9:59 pm
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ACORD
 
Join Date: Mar 2001
Location: Shanghai
Programs: CX Diamond, HH Diamond, A-Club Gold, Hyatt Platinum, Shangri-la Jade, Intercon Gold Ambassador
Posts: 1,370
Boy, I don't know [shaking head]....

One has to sympathize with AC for disasters outside of their control but with the recent aeroplan.com screw-up and the back-up power supply at their operations center not working this weekend I wonder if management really knows what they are doing.

Does AC ever test this stuff? Do they have any kind of process in plan to manage IT and infrastructure change? Why have business continuity plans if they don't work?

Feels like the Keystone Cops.


[This message has been edited by ACORD (edited 08-16-2003).]
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