I booked The Venetian on the IHG website for the "BELLA SUITE 2 QUEEN BEDS 700 SQ FT" at $329. I found one US based website that offered the same exact room for $296.43, the description on there states "Venezia Bella-2 Queens Suite". Got an email with a denial, here's what they said:
Dear.M. Name,
Thank you for contacting our office regarding the Best Price Guarantee in reference to rates at InterContinental Affiliate Resort-The Venetian. We appreciate the opportunity to assist you with this matter.
.Please be advised that Guest must book the lowest available price on the “Best Available Rate” search - for the same hotel, the same type of accommodations, the same number of guests, and the same dates - in order to qualify for the Guarantee.
.As per the terms and conditions of the program:
Matching Rooms. The Best Price Guarantee is available only for the exact same room type. For example, if you book a king bed with a sofa bed room type on an IHG website, and are comparing it to a non-IHG website, you must find a price with the same king bed with sofa bed room type on the other website.
Please be advised that the lower rate on www.website.com.is for Venezia Bella-2 Queens Suite. On the other hand, your current reservation is for a Bella Suite 2 Queen Beds 700 Sq Ft. These two are not for the same type of room.
Our InterContinental Affiliate Resort-The Venetian.has Venezia Bella Suite 2 Queen Beds that is different to your Bella Suite 2 Queen Beds 700 Sq Ft booked on IHG website. Sometimes their rates are the same but sometimes Venezia Bella Suite 2 Queen Beds is in a higher rate.because of its.location.
Since the third party web site does not offer the same type of room, your claim won’t qualify for the Best Price Guarantee.
Now when you try to book any dates on IHG for Palazzo or Venetian it shows unavailable!