Originally Posted by
Kacee
This is the same reaction that customers initially got when they reported unauthorized cancellations of their CA itineraries - UA customer service refused to believe the activity was unauthorized and refused to do anything. It is to me a horrible indictment of UA's customer service that when presented with an instance of unauthorized account activity, their consistent first reaction is to blame the customer.
I thought the same thing. It appears to be systemic and if not part of their training it is at least in their mind what they believe their supervisor would approve.