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Thread: Feedback thread for the official LH Lurker(s), LufthansaGermanAirlines
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Old May 26, 2014, 5:34 am
  #754  
LufthansaGermanAirlines
Company Representative - Lufthansa Airlines
 
Join Date: Aug 2012
Posts: 1,257
Originally Posted by jmr50
My wife and I traveled on Lufthansa last week, and items were stolen from our checked bags. I've opened up a customer relations request with Lufthansa on Sunday but still haven't had any contact about this. This is a disappointing and unacceptable response, especially given we were in First from MUC-JFK and service was exceptional. How do we follow up to get compensated for our lost items?
Hi jmr50,
would you like to send me your Customer Relations Feedback ID number via PM? I'll ask my colleagues to get back to you.
Vanessa
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