Originally Posted by
m3red
I checked them and it was not actually clear. I read it as a flex and it came out as a saver.
For retail customers (as most of us are) you should be completely transparent. For corporate customers less of a duty of care applies. At the end of the day as we've seen from the employment issue EK acts in line with local law (as it is entitled) but if it wants to be a global player, it could be argued it should act with global best practices. If I was advising EK I would tell them to add a line in bold on the website to state what will happen on the amending booking section.
With the employment issue, it acted in line with medical requirements that apply to UAE.
I have always done changes over the phone ( and normally do bookings that way ) but do know when making a booking , it gets to a page with flight details, a tick box to see what miles would be earned and also a link to fare rules
What does the change flight option do?
For nearly all normal retail customers , I would posit that the lowest price is what is wanted and it is a small percentage that want specific fares