Old May 23, 14, 8:57 pm
  #25  
rsteinmetz70112
 
Join Date: Jul 2013
Posts: 5,541
Originally Posted by MCOSWAFlyer View Post
Finally heard back from SWA customer service.

They are sending a $250 LUV voucher. I am happy with that; seems reasonable and fair.
Glad your got it worked out.

It is my impression based on prior experience that Southwest used to be more proactive and generous. It seems to me that the "New Southwest" seems to be less proactive but will grease the squeaky wheel, when prodded.
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