Originally Posted by psycosis

If the rules changed, point them to new rules. Problem solved.

If they misinterpreted the rules, show they where in the rules they are wrong. Problem solved.

Based on this post, not posting rules also causes problems without clear ways to solve them.

Upgrades go into the decision making process. As you said Ben, the people on this forum are a small percentage of all the ff. Without the info on this forum, the upgrade process can only be learned via trial and error and that can be very expensive. Not exactly consumer friendly.