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Old May 9, 14, 10:53 pm
Original Member
Join Date: May 1998
Location: Vancouver, Canada
Posts: 6,215
Air Canada has lots and lots and lots of caring, considerate, and most importantly competent employees. They also have a few turkeys, as any large organization does.

The problem is that the HQ end of the business seems to think that it is always the customer's fault, no matter what. Which is to say it doesn't matter how hard an Air Canada employee works to engender goodwill, there's always someone at HQ who is happy to torpedo their efforts.
KenHamer is offline