Originally Posted by BOShappyflyer

A family member got fraud charges on her barclay card. She called immediately (she said the rep was not that nice) and said the card was physically present when it was used (in another state). She has the card in her possession. I said her number probably got skinmed. Anyway, she was not happy about the customer service and I told her to keep at it. Account closed, new account opened, fraud charges in dispute. I would have suggested her to close it out (poor CS) if it was not for the points she had not used yet (for later on in the year). I don't have a barclay card but her experience with Barclays didn't give me high hopes that they are as good as other cc companies like amex and chase.