jayer

Having ridden the status elevator up and down a dozen times I can tell you this is a recurring problem not restricted to Starwood. Calling in can and should work, but also risks the phone agent messing up an otherwise correct reservation.

My fallback? Drop the correct status card on the desk on top of the payment card. Mostly they catch on and quickly shift gears. If not you have turned the tables on the rare difficult FDC that does not believe you enough to check it out.