Does anyone know if replying to a denied claim actually works??? I tried replying to a denied claim, and of course, it's been 30h since I replied and still no response.
They denied the claim because they "couldn't see the rate". I suspect they didn't bother to click on the button to see all the available rates (website was in french), so I sent them a screenshot and instructions on how to access the rates.
Is the correct thing to do just to send another claim?
...man, this makes me really scared to do this with any non-refundable rates now since they take so long!!!
again, stupid dan...