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Old Apr 21, 14, 8:12 pm
  #1  
ChipFTAC01
 
Join Date: Mar 2008
Programs: SWA, AA, Hilton, Marriott, National
Posts: 4
No reimbursement on OS

My wife and I got back from Budapest and Vienna about a month ago. We flew 4 segments:

IAH-> FRA on UA
FRA-> BUD on LH
VIE-> ORD on OS
ORD-> IAH on UA

After we got back we realized that we didn't get mileage credit for the Austrian leg. We waited a couple of weeks and it didn't show up so we filed for the credit reimbursement. Another couple of weeks go by and still no credit. She finally called today and the customer service rep told her we didn't get credit because the OS leg was fare code K. Apparently that doesn't get mileage on Austrian per:

https://www.united.com/CMS/en-US/mar...spx?ItemId=302

Anyone ever dealt with this? My wife's family flies all over the world on Star Alliance and none of them have ever been denied credit. I've typically flown One World in the past, but can't remember not getting mileage. Can I make a fuss to get credit?
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