Originally Posted by
DaviddesJ
That's effective but not simple. Given what I've seen of UA IT, this would take them months to implement across their own system, at least. And just training all of the call center staff on the passcodes and when to require them and what to do when people don't know them would be a big project. It's also not clear that you could get all of the third-party systems that make reservations on UA to even pass on the passcodes to their users.
Very true. I really meant simple from the passenger perspective. It seems any effective solution will be an implementation chore for United, and since these security issues aren't costing them anything, they have no reason to implement this solution or any other.