FlyerTalk Forums - View Single Post - [ARCHIVE to 2018] Hilton Best Rate Guarantee or BRG
Old Apr 11, 2014, 10:24 am
  #1176  
bk3day
 
Join Date: Oct 2006
Programs: UA, bmi, AA, CO, DL, B6, AMEX, Hertz, Most Hotels
Posts: 3,001
Anyone have any success or updates respecting the recent spate of BRG rejections citing the "voucher" excuse?

I just received a rejection erroneously claiming the OTA is a not immediately billable & uses a voucher.

Just like earlier posts mentioned, I have used that identical OTA before and had those BRG claims approved by HH.





Originally Posted by CorSter
Originally Posted by OilersFL;222
38045
I had the same thing happen as CorSter -- hotel.com's rate was validated/matched by when I access my reservation online, it's showing my original rate.

I'm on the phone w/ HHonors right now so hopefully they can correct this (rate) and ensure that the BRG's good so that the $50 AMEX gift card ships.

Has anyone else had this happen and if so, how does this usually play out?

-OilersFL?
I haven't had a chance to follow up with Hilton yet, so let me know how yours plays out. My stay isn't until May, so plenty of time...
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