Originally Posted by
arctikjon
I actually think this is spot on and well said. More than anything the extreme reliance on RJ's is the single biggest issue. Neither Casuals nor Elites want to fly on them, and those who know better simply don't anymore. They are uncomfortable, generally in poor condition, lack a premium product, and are cancelled or delayed more often than not. We need a commitment to mainline jets, else this will only get worse.
as mentioned in the other thread yesterday, i don't think regionals have to be uncomfortable, cramped, in poor condition, lacking a premium product, and subject to excessive cxl/delay rates. DL does regional correctly, and i actually neither dread nor mind flying DL regional jets. DL deploys them properly and cares about the product image.
UA, on the other hand, i avoid like the plague (with the exception of E170s and, on flights <800nm, the CR7s).