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Old Apr 9, 2014, 6:21 pm
  #728  
linglingfool
 
Join Date: Nov 2008
Location: ORD
Programs: AA PLT
Posts: 2,781
Originally Posted by AlexAtEvolveMoney
I wanted to give a quick update on the gift card issues you are seeing with Evolve Money. The issue is with certain types of gift cards. We are committed to providing our customers the ability to pay their bills with gift cards and are working hard to resolve the issues.

We welcome any feedback from forum members which could help us resolve the situation faster. If you have any problems with gift cards please send us an email at support [at] evolvemoney.com with information about your card including the name of the gift card, whether it’s VISA or MasterCard, where you purchased it, the first 6 digits of the card number (please don't send the full card number) and if possible the name of the bank issuing it (usually found on the back of the card). This information will help us resolve the issue as fast as possible.

We'll post regular updates as we work through the problem.

Thank you
Alex @ Evolve Money
Welcome Alex! Thanks for taking time to engage us through FlyerTalk, it's always great to see companies being proactive with their customer service.

Also, check your email.
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