Originally Posted by
star_world
I've always specifically been told by the phone agent that they will receive the same benefits that I would get myself. And every time, that has been the case - lounge access, arrival gift, upgraded room, etc.
Sorry to bring up an old thread, but I have booked a room for someone else and the agent said my lounge access would extend to them but when they checked in they were asked if the rewards number was theirs, and they said no, and they said no lounge access would be provided then. I called another agent and they confirmed they should get this. I called the hotel and got nowhere. Is there a written policy anywhere (which I doubt) or are they simply out of luck? Thanks for any help you can provide.