Originally Posted by
DCAproducer
Amex fixed the issue. They finally got someone at Hilton who was able to correct the issue. The problem was entirely on the Hilton side. My account is now updated and shows gold.
Amex agent worked on this for nearly a week for me to get it fixed.
^ I called last year and was moved up to Gold so I'm happy. One benefit I wish Amex would keep along with SPG gold.