Originally Posted by
thehawk75
I guess I will know what [I guess I shouldn't share his name in public, but CSR did give it to me] in 'Chase Card Services Executive Office' has to say in about a week when my official letter arrives.
My hunch is it will be short, and boiler plate, and not really say anything other than 'after careful review of your accounts we have decided to end our credit card relationship with you', or something to that effect.
Well, you can't expect every bank to send you the long detailed explanation you received from "Your Security Team" at Citi!
But in both cases you seem to be one of the "lucky" ones, able to redeem points in time.