Originally Posted by
WineCountryUA
as an excuse yes, but it still isn't deceptive -- which is an overt act.
Well intent is typically irrelevant to establishing a deceptive trade practice. So if, for example, UA represented that all tickets issued on 016 stock and operated by partners (and otherwise quailfied) would earn PQD, and in fact some substantial percentage of them did not, it wouldn't technically matter if UA had an excuse, it's still a deceptive practice.
Now whether DOT would ever do anything is a completely different issue . . . .