Originally Posted by DCAproducer

So just heard back from Amex. They took four days to investigate the issue. The said I did sign up on time and that I was eligible, but Hilton is telling them no. They are still trying to figure out why.

For the inconvenience they gave me 15,000 MR points. I didn't ask for them, they offered them.

The Amex agent told me I wasn't the only one having this problem and their supervisor was trying to work with Hilton to get it corrected.

Anyone else experience this issue?