Originally Posted by
MikeMpls
We had an award trip to Australia booked for the 2nd half of May, outbound in coach on UA, return in business class on China Air.
Received an email today from United -- in Chinese. I don't read Chinese.
Logged into our accounts and found that the itinerary had been canceled, leaving us holding the bag on $1K in nonrefundable domestic Australian flights on Qantas & JetStar, plus some hotel reservations.
This has to be the absolute worst customer service example I've ever experienced in the reservations department.
OK, so schedules change and flights are canceled which kill the itin. Did you call UA and did they accommodate you on another flight to arrive similar times? Or any options?
Onward tickets on separate PNR's, separate airlines are not their fault.
We have plenty to blame UA for doing and alienating us FF already which are planned. No reason to hit them at the moment on yours.