Old Mar 22, 14, 5:06 pm
Join Date: Jan 2008
Location: JFK, BUR, YVR
Programs: AS (MVP), BA, DL, HH (G), MR (T/LTP), UA (*S), UScAAre (1,55MM), WN
Posts: 4,708
Originally Posted by Tummy View Post
We're on 18 in the north tower. Would be a lovely room except my stay has been tainted by the bad service and lack of housekeeping detail.
Okay. I occupied 11 and 17, but our terrible housekeeping experience was in 11. I know my experience wasn't unique, but maybe enough people posting will get the GM to actually look into the issues. I never spoke with him directly, but he sent me a brief E-mail that was very Eddie Haskell (from "Leave It To Beaver"). I gave the issues over for my assistant to handle because he was so indirect with me.

Originally Posted by reuthermonkey View Post
out of curiousity, are you a gold/plat with starwood? is the room on the 18th floor a club room, suite, etc? I've got a reservation here on points and may reconsider. I don't have high expectations for stateside SPG properties, but SPG has other options in the area that I might look into...
Status doesn't matter here, which can either be a really good or really bad thing depending on the dynamics of your trip.
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