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Old Mar 21, 2014, 5:30 pm
  #6  
Reindeerflame
 
Join Date: May 2002
Location: Sacramento, CA, US
Posts: 2,229
We now provided the travel agent with the precise name of the promotion, and she called Princess. Princess was unable to locate a lower price.

Now I've sent the agent a screen shot of the lower price.

Our call to Princess went nowhere; as we have an existing TA booking, Princess will not discuss price with the customer, only with the TA.

I took great delight at agreeing to answer a customer survey after the call, and ranked Princess 1, on a scale of 1 to 5, in terms of customer service.
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