Reindeerflame

I did not provide the actual promo description, but I did provide the agent with precise details of how I found the lower fare, and what it was before and after, and that we have Ruby and Platinum status with Princess.

I would expect the agent, as an expert in the field, to either know about this, or to offer to find out. Instead, we get this attitude of "well, if you want to call Princess, feel free". That doesn't really sound like an expert at work, but rather like someone whose interest is adverse to mine.

For the record, I typically book virtually all my own travel and am quite good at putting together an individualized trip....my specialty. Cruises are something I have accepted, but never did before meeting my wife, so I have tended to defer to her lead on these. But even now, my wife is thinking we are getting a less than optimal deal, and loyalty to the agent's office is waning rapidly.

Does anyone think upgrades are more likely when working an agent? We received an upgrade to a minisuite on one cruise, but it's not clear whether the agent had anything to do with it.

Thanks for the feedback so far.