BA CC not exactly 'putting themselves out' for my dear mum.
Just picked my 76 year old mum up from T5 this morning having returned from 5 weeks in Australia. I'm really proud of her making this journey alone and is her first trip since losing my dad last year. I encouraged her to travel BA (015/016 ) as I try to be loyal but wondering if we should consider other carriers for future journeys?.
She stuck with economy as she didn't feel she could justify the expense of premium travel (you can't take it with you mum!) so i guess you only get what you pay for.
Nice little old ladies travelling alone don't tend to make much of a fuss but I was so disappointed to hear her telling me that she did find the Singapore leg to London quite arduous.. She said she couldn't really sleep and was desperate for a coffee so she asked a member of the CC how long it would be until they would be serving hot drinks. About Two hours was the reply. That's a long time to wait for a drink when you really want one!
I can't remember the last time I did a LH flight of that length 20 odd years ago!), but could the CC member not have offered to make mum mum a cup of coffee? I certainly have recollections of CC Making a tea or coffee for me outside of the regular service on a TATL flight in recent years.
Mum also reported the panini served going into singapore was inedible. Rock hard and all she could do was salvage the couple of slivers of meat between the crusts. She also said they were very slow clearing trays away after meals making it difficult to get out to go to the bathroom since she couldn't exactly plonk her tray onto an unknown companion.
Sounds a bit moan'y I know, but i do think it's is pretty poor for a £900 ticket.
For future reference, does anyone have opinions on other carriers's economy offerings on flights to Oz - I presume it's all much of a muchness and dependent on crew/catering on the day?
Starting to dread my BA economy flight to Barbados next month!