Originally Posted by
transportprof
I wonder whether the delay in baggage delivery has anything to do with United's decision to lay off all of its customer service ground staff at YYZ,YYC, and YVR?
Highly doubt it. Customer-facing staff are the ones that are being outsourced - ramp and baggage have been outsourced for at least years. Don't know when they changed to the current contractor - believe AC ground was doing back in the day about 5+ years ago, and then Swissport (I think) was between.
The wait time listed is absolutely unacceptable. But just as a point of reference, with YYZ as one of my primary destinations until last fall, and where I was based for a long time before that up through the early 2000s, over the years, I've seen how things work. UA actually has been pretty good most of the time. I've waited over 30 minutes on a few occasions, and even more than an hour on occasion, to get a gate when flying AC over the years. I've waited this long or more for checked bags sometimes, too.
Originally Posted by
channa
Also. has YYZ gone outsource yet?
As mentioned above, this part of the operation was outsourced for years, well before the talk of any merger.
Our designated gate was occupied and they sent us off to Siberia - gates in the 800's in an ancient extension with only Beech D-18's around us and of course, using the internal steps to the tarmac. Followed by a walk to the terminal that was as long as any I ever have done. And the CRJ was going next to Denver with the same crew. The poor folks waiting for that flight out there in the boonies were really getting a raw deal.
Sorry - no gate numbers at YYZ with 800 - this kind of exaggerating, while might feel good as a rant, is not going to help your argument in my book. They all start with a letter (D (domestic), E (international) or F (US)) and a two digit number.
You were probably went to the barn as it is sometimes called - gates F in the higher 80s and 90s. The waiting area is indeed awful, and its a long walk for sure...almost as deserving of a shuttle bus as the old infield(/midfield) concourse). There were likely Beech's, yes, but Dash-8s, CRJ(-200) and ERJs go there all the time, including ACs CRJs. Granted, those are mostly the 50 seater CRJ - its rare for the CRJ-700s to park there IME, but I've had it happen before. My arrivals/departures on these aircraft with UA have almost always used gates in the main terminal area (usually F61 - F65).
Originally Posted by
fjfv19
Did I miss something? Is this a new thing? I had the FA on a CRJ200 from LGA-IAD on Tuesday tell me that my rollaboard had to be checked even though it fit both under the seat and in the overhead because "all wheeled luggage must be gate checked on this aircraft."
I've definitely heard of this on one of the ERJ carriers - I think Trans States. They bought ASA, so own CRJs too now, so perhaps thats why on your flight.
Originally Posted by
denver19
So IAH is Houston, Texas. YYZ is Toronto, right? On a regional jet? What a nightmare.
Originally Posted by
Miggles
Non-stop travel between the 5th largest city in the US and the largest city in Canada is served by a dinky RJ????? Yuck!
A CRJ-700 on the route is actually one of the upgrades from the merger. PMCO flew the route exclusively on 50 seat ERJs for years.