Originally Posted by
Miky Sbnmiky
How come they dont link those opportunities on their website? I mean...at least for their support care team, at least they can support customers in a better way. I just cancelled my waitinglist 1-2-3-4-5-6 april...bla bla...
again you have been the REAL Customer Care Service
you should get paid!! lol
Their IT system is badly hobbled - limited functionality, incomplete data loading, sporadic downtimes - really competing for the bottom with SQ.
Their agents (whether English or Cantonese) are outsourced and sometimes inadequately trained but I expect they are also hobbled by the same bad IT as we are.
(if you want the reason PM me)