How to get a refund for a cancelled flight causing hotel penalty
Hello Flyers:
My 9 AM flight UA 922 EWR-LHR departing EWR at 9 AM EST on March 6 (and arriving LHR that night) was cancelled owing to maintenance issues. UA booked me on the next available flight that day, UA 800 departing at 6:05 pm arriving the next day.
Unfortunately I had a hotel reservation in London at the Hilton (at an non-refundable advance purchase rate). Hilton refused to credit me for the night of the 6th despite my request to do so, as I said it was not my fault. I offered to provide them proof of the airlines' cancellation.
From your collective experiences, it is possible for me to ask UA to compensate me for that one night's charge?
If so, how do I go about it? When I called UA, they asked me to use the UA portal, but I cannot find a link.
Any advice would be gratefully received.
Thanks in advance.